Conflict Engagement for the Healthcare Provider.

Conflict Engagement for the Healthcare Provider.

This animated course is designed to introduce both medical personnel and ADR advocates, from facilitators to mediators, to the state of the art concepts and practical interventions in dispute management using a variety of published techniques.  Healthcare requires a collaborative and integrative approach to ensure excellent communication and superb medical delivery.  Improving interpersonal communication while logically and methodically analyzing positions, interests and developing common ground when conflicts arise ensures a team approach that embraces the quality initiatives required to practice and thrive. Disclosure following adverse events is discussed in great detail. 

Techniques and tactics for conflict understanding, management and resolution in Healthcare delivery.

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What you will learn

• Negotiate effectively and mediate conflict as a third party referee for disputes in and out of the medical environment. Upon completion of the course, the student should be able to identify the major categories of dispute recognition, conflict management, and understand the difference between positional and distributive bargaining, interest-based negotiation and mediation, the narrative models for conflict resolution, and the risks associated with both private and public adjudicated cases. The student will understand the methods and risks associated with discourse of adverse events and learn the methods to proactively manage emerging conflicts through facilitative communication and appreciative inquiry. The student will observe several clinical scenarios that generate conflict and understand the management of these disputes from both an academic and practical intervention by the conflict resolution specialist.

Rating: 4.5

Level: All Levels

Duration: 1.5 hours

Instructor: Dr J. Michael Schneider, MD MS-ADR