Effectively Dealing with Difficult People

Effectively Dealing with Difficult People

Identifying difficult people...that’s the easy part. Dealing with them? Well, that’s a different story.

Hoping and wishing that things will somehow get better hasn’t worked. You need tools and strategies to deal with the stressful, emotional, and difficult interactions that occur. Keep your cool. Take a deep breath.  (And maybe even bring a mirror to take a look at yourself.) This course teaches practical, everyday skills to deal with difficult people.

If you would like Continuing Education Credit (e.g. CPE, CE, CPD, etc.) for this course, it is available if you take this course on the Illumeo dot com platform under course title: How to Deal with Difficult People. Illumeo is certified to provide CPE in over two dozen different professional certifications covering finance, accounting, treasury, internal audit, HR, and more. However, in order to receive CPE credit the courses must be taken on an ‘approved-by-the-governing-body’ CPE platform, and for over two dozen corporate professional certifications, that is the Illumeo platform. Go to Illumeo dot com to learn more.

This course teaches practical, everyday skills in dealing with difficult people.

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What you will learn

• Identify characteristics of difficult people.
• Recognize certain personality or emotional traits associated with “difficult people".
• Explore the rationale behind the behavior of difficult people.

Rating: 4.1

Level: Beginner Level

Duration: 1 hour

Instructor: Illumeo Learning