Communication and Service

Communication and Service

The course is theoretical and practical, with good examples and small and big assignments. The introduction "What I Know About" focuses on the topics that come. Students can think through and discuss the concepts before continuing. The purpose is to facilitate contact net to the theoretical material. The sections end with repetition questions and subsequent issues (major assignments).

Emphasis is placed on making the course interesting for the students. Terms that must be learned are defined as they appear.

Good luck with the learning. I am grateful for feedback from students and instructors about how the course works.

Sales, Service and Ethics

Url: View Details

What you will learn

• Describe what key elements characterize good service and be able to deliver such service
• Use the needs theory and motivational concept to determine and satisfy customer needs
• Conducting a sale using specific activities before, during and after a consumer purchase

Rating: 4.5

Level: Beginner Level

Duration: 2.5 hours

Instructor: Cato Jensen