70-685 : Enterprise Desktop Support Technician for Windows 7

70-685 : Enterprise Desktop Support Technician for Windows 7

The 70-685: Enterprise Desktop Support Technician training course is ideal for the IT support staff responsible for day-to-day troubleshooting of the end-user devices running on Microsoft Windows. The course enhances the students’ knowledge of Windows XP and Windows Vista so that they are able to work on Windows 7 as Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. The ultimate goal of this training is to enable the candidates to support the Windows 7 operating system and solve technical troubleshooting problems in a Windows 7 environment. 

The course is designed for Information Technology (IT) professionals who have experience with Windows XP and Windows Vista and want to work as Windows 7 Enterprise Desktop Support Technicians (EDSTs). The course is based on the official exam contents of the 70-685 exam and prepares the candidates for the same. The certification exam is the final requirement for the Enterprise Desktop Support Technician (EDST) professional credential.

Enterprise Desktop Support Technician

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What you will learn

• Understand the effective methodologies of troubleshooting Windows 7 desktop devices
• Troubleshoot startup issues on a Windows 7 device
• Troubleshoot client-configuration failures and Group Policy object (GPO) application issues

Rating: 4.1

Level: All Levels

Duration: 15.5 hours

Instructor: Integrity Training