DevOps and traditional ITSM in IT service management

DevOps and traditional ITSM in IT service management

Fast changes in a business environment lead to creating a DevOps model of IT service/product delivery to a customer in addition to a traditional ITSM model.

At our course students learn advantages and challenges of both models, and learn how to implement both traditional ITSM approaches and DevOps in ITSM lifecycle model and deliver value to their customers in the best possible manner.

During the course students improve their skills by preparing three individual assignments and discussing them with the trainer.

You learn how to organize IT services/products development and delivery using traditional ITSM and DevOps models.

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What you will learn

• Define the best IT service model to deliver value to a business customer
• Define advantages and challenges of a traditional service delivery model
• Define DevOps team for a product/service

Rating: 3.95

Level: All Levels

Duration: 1.5 hours

Instructor: Danil Dintsis