Customer Loyalty

Customer Loyalty

Customer loyalty is all about attracting the right customer, getting them to buy, buy often, buy in higher quantities, and bring even more customers. In short, you build customer loyalty by treating people the way they want to be treated.

This course will begin discussions by explaining the Loyalty Business Model. The course includes discussions on the Basic Loyalty Model, Service Quality Model, Expanded Model, and some examples of Customer Loyalty Incentives.

An introductory course about understanding customer loyalty, the loyalty business model and the basic loyalty model.

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What you will learn

• Be aware of the Loyalty Business Model.
• Learn the Basic Loyalty Model, Service Quality Model, and the Expanded Models.
• Be introduced to the different Customer Loyalty Incentives.

Rating: 2.9

Level: All Levels

Duration: 2 hours

Instructor: The Art Of Service