Using Customer Experience to Grow Your Customer Base




Using Customer Experience to Grow Your Customer Base

In this course, you’ll see - both through recent third-party research and specific, real-life business examples - how delivering a superior customer experience can help you increase your revenue and grow your customers and business.

This would be a great course for you if:


  • You are a current business owner – whether you have an ecommerce, brick and mortar, or service business– who is actively seeking ways to improve your customers’ experience

  • You are an aspiring business owner and want to proactively identify ways to elevate your customers’ experience

  • You do not believe that providing a superior customer experience can directly benefit your business in terms of higher revenue and greater business growth.

  • You aren’t sure of the difference between customer service and customer experience

  • You find that you are continually lowering prices or offering coupons to attract and retain customers, and are looking for ways to differentiate your business beyond competing on price

  • You’re spending a lot of time and money troubleshooting with reactive customer service


Course sections include:


  • Understanding Customer Experience

  • The Difference Between Customer Experience and Customer Service

  • The Customer Journey

  • Customer Behavior, Including Brand Loyalty and Switching

  • 3rd Party Research on the Relationship Between Customer Experience and Profits

  • Making an Impact Through Customer Experience

  • Soliciting Feedback

  • Best Practices in Responding to Customer Reviews

  • Further Improving Your Value to Customers



How Superior Customer Experience (vs. Customer Service) & Customer-centric Pivot Can Increase Customer Traffic & Revenue

Url: View Details

What you will learn
  • Understand the customer journey as people discover and engage with your business
  • Immediately impact various parts of the customer journey to improve customer experience.
  • Understand how improving customer experience leads to increased revenue

Rating: 4.5

Level: Beginner Level

Duration: 2 hours

Instructor: Dianne Denton, MBA


Courses By:   0-9  A  B  C  D  E  F  G  H  I  J  K  L  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z 

About US

The display of third-party trademarks and trade names on this site does not necessarily indicate any affiliation or endorsement of hugecourses.com.


© 2021 hugecourses.com. All rights reserved.
View Sitemap