Excellence in Customer Service

Excellence in Customer Service

Customer service is a company’s opportunity to connect with customers, solve problems, and show they care. And when customer service is executed well, it can resonate with customers for years to come.

That’s why training customer service training is just as important (if not more) as any other. Service experiences are what stick with your customers and inspire reviews and word-of-mouth advertising.

In this course, you will learn:

• The basics needs of a customer and how to fulfill them

• The Golden Rules of Handling Customer Complaints

• How to deal with different kinds of customers

• How to make a good first impression and put a smile on your customer/client's face

• Listening and Telephone Skills and lots more

Handling Customer Complaints | Dealing with Difficult Customers | Listening & Telephone Skills

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What you will learn

• How to speak to customers and clients
• Listening Skills
• Telephone Skills

Rating: 4.1

Level: All Levels

Duration: 1 hour

Instructor: Peace Itimi