Mapping Customer Journeys & Dealing With Customer Complaints
Mapping Customer Journeys & Dealing With Customer Complaints
The customer experience is 70% of the buying decision, so providing a great customer experience is a critical factor for succeeding in business.
This concise two part course explains:
What customer experience means
The 6 key elements of a great customer experience
Common mistakes businesses make
How to apply each element in business for fast, profitable, sustainable growth
How to deal with customer complaints
How to turn customer complainers into customer advocates
By the end of the course you will:
Understand what areas of business impact the customer experience
Know the 6 key elements of a great customer experience
Understand how you can turn a customer complaint into a win for your business
Who is Nigel Greenwood?
Nigel has spent 30 years creating great customer experiences, is a successful author, presenter and lecturer, but is mostly someone who likes to keep things simple. He says it as it is, knows what customers want and loves making a difference.
Increasing Sales Through a Better Understanding of Your Customers
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What you will learn
- How to map customer journeys
- How to increase sales
- How to better understand their customers and their journey through the business
Rating: 4.1
Level: Beginner Level
Duration: 44 mins
Instructor: Expert Academy
Courses By: 0-9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
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