Grow Your Business by Improving Your Customer Experience

Grow Your Business by Improving Your Customer Experience

A study conducted by American Express finds that 33% of customers say they’ll consider switching companies after just a single instance of poor service.  Furthermore, companies like Amazon and Apple are setting customer's expectations higher and higher.    This means that all companies regardless of industry or size are being compared to these customer experience powerhouses. 

This course is designed for anyone that wants to grow their business by improving their customer experience.  You will learn the fundamentals and tactics to make an immediate impact to your business.

Grow your business and improve customer & employee loyalty by developing and executing a customer experience strategy

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What you will learn

• Why customer service matters to you and your organization
• How to create a positive experience for you customers
• How to use language to improve the customer experience

Rating: 4.45

Level: Beginner Level

Duration: 2.5 hours

Instructor: Chevelle Bedra