Fundamentals Of Telemarketing Workshop
Fundamentals Of Telemarketing Workshop
If you are a telemarketer, or need training for your staff, then my workshop series is what you need.
My experience spans over 20 years in all aspects of telemarketing, from being a TSR agent, to script writer, to manager to business owner. Over my 20 year career I have consulted businesses in the US, Canada, UK, Europe and Australasia.
Now, I am offering my life skills and experiences. So you learn first hand intel from a fellow who has "been there, done that and wrote two books on the subject".
Each module gives the basis of what you need in order to run a successful campaign, and you will learn from valuable knowledge along the way.
Modules:
1 - What is telemarketing? This goes into the history of what TM is. When did it first begin and why? When did the revolution start in the 50's and why?
2 - Types of Telemarketing - This delves into the different types of Telemarketing. B2B/B2C and what they mean
3 - Telemarketing for beginners - this module goes into discussion about why do companies select to use telemarketing as opposed to traditional Direct Marketing? What are the stats on DM campaign to TM?
Part 2 - Scripts - How to sound natural and not scripted (Also includes roleplaying)
Part 3 - Script Writing - The basics and the 4 points that the end user wants to hear.
Part 4 - The Process.
* Getting past The Gatekeeper
* That first call. How to talk to the Gatekeeper
Part 5 - When they say NO
Working with Objections
Part 6 - Ending The Call.
This comprehensive training videos will provide your sales team with everything they need to be successful.
The ABC's of telemarketing. Whether you're a beginner or a novice, this will give you the tools you need
Url: View Details
What you will learn
- Learn new skillsets
- Develop calling techniques
- Be more effective in handling objections
Rating: 3.4
Level: All Levels
Duration: 3 hours
Instructor: Chris Jackson
Courses By: 0-9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
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