Call/Contact Center Management, The essential Guide

Call/Contact Center Management, The essential Guide

This course if perfect for call/contact center Team Leaders, Supervisors, Managers and those who aim to be.  It will provide the basics on everything from Channel strategy and execution, scheduling, technology and leadership.  After this course you will feel more mentally equipped to do your job or the job your striving for.

What you need to know about Managing a Call/Contact Center

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What you will learn

• This course is perfect for new Call (contact) Center Team Leads, Supervisors and Managers. They will learn about Channel strategy and execution, operational excellence, industry technology and developing a technology stack, metrics/KPIs and so much more.

Rating: 4.1

Level: All Levels

Duration: 1.5 hours

Instructor: Amas Tenumah