CSMath: Make Data-Driven Decisions in Customer Success

CSMath: Make Data-Driven Decisions in Customer Success

"Be more data-driven!" That's the mantra from the senior bosses, but what does it mean?

Surprisingly, those same SaaS executives routinely make bad decisions simply because they misinterpret their data.

Becoming data-driven isn't about using data--it's about using data correctly.

This learning series helps Customer Success Operations, Customer Operations, Customer Success leaders, and business analysts learn and apply practical statistics in real-world Customer Success applications.

You'll learn how to:

• Track churn accurately

• Analyze NPS and CSAT in new ways

• Construct predictive customer health dashboards

• Forecast renewal revenue with precision

• Improve your processes

As a result, you'll facilitate better decisions and improve operational performance.

This course features downloadable exercises in Excel to practice applying the concepts, quizzes to reinforce learning, and a valuable CSMath Handy Equations and Procedures Guide for using your new skills on the job.

Learn how to separate the signals from the noise!

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What you will learn

• Learn and apply basic statistical tools to solve real-world Customer Success problems
• Track churn accurately
• Measure and interpret NPS and CSAT in new ways

Rating: 4.37209

Level: Intermediate Level

Duration: 2.5 hours

Instructor: Ed Powers