Customer Success 201

Customer Success 201

Successfully landed a job in Customer Success (CS)? Or maybe you feel like you've started stagnating in your new role as a Customer Success professional? 

This course will prepare you for a role in CS as well as elevate your current level by highlighting the key areas of focus in a framework for you and your customers: Partner, Monitor, Engage, Iterate, Sell, and Daily Operations. Starting with the basics, we will walk through the expectations of the role and provide helpful tips and tricks to put you and your organization in a position to succeed. Exercises will accompany key sections so that you can take the learnings and implement them at your own company.

What makes this course different from other Customer Success courses? 

The course focuses on Customer Success specifically within SaaS organizations that are pioneering this new industry (a perspective missing from other courses). Gain valuable insights from two instructors who have ten years of combined first-hand Customer Success experience at various SaaS companies in North America, Australia, and Europe. During this time, they've interviewed, hired and built Customer Success teams. While other courses are taught by instructors not in or far removed from their time in the industry, your instructors from this course continue to live, learn, and teach. Using this knowledge, they provide information, best practices, and exercises that they've learned throughout their career so you're in the best position to succeed.

Elevate your level of Customer Success

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What you will learn

• Knowledge to develop a career in Customer Success
• The foundations needed to succeed as a Customer Success Manager
• Techniques and tips to effectively and strategically engage with your customer portfolio

Rating: 4.25

Level: Intermediate Level

Duration: 1.5 hours

Instructor: Santosh Vadivelu