Making Difficult Conversations, Safe Conversations

Making Difficult Conversations, Safe Conversations

It’s difficult to address awkward and complicated workplace issues that negatively impact you, your team, and organization. While challenging, your career success is dependent upon your ability to effectively communicate and influence positive change. Commonly, it’s the concerns and behaviors that are not being addressed that result in strained working relationships, decreased productivity, and a negative culture. Personal relationships break down because of the conversations we are avoiding or not holding well.

When you develop the skill to engage in safe conversations – transformative dialogue that uncovers hidden workplace issues, you will respectfully address challenging team dynamics, mismanaged expectations, cultural insensitivity, even good old-fashioned bad behavior.

This leadership communication course is unlike other courses that tell you that you need to hold difficult conversations but fail to show you how. In this course you will receive instruction on implementing a communication framework for holding difficult conversations. In addition, you will see an actual demonstration of how a difficult conversation is transformed into a safe conversation. You can return to this demonstration anytime you need to discuss a concern or address an awkward or challenging behavior.

Overcome the tendency to freeze or flee by implementing a communication framework that transforms difficult conversations into safe conversations.

While Conflict is Inevitable, Combat is Optional

Url: View Details

What you will learn

• How to effectively communicate when addressing challenging team dynamics, mismanaged expectations or good old-fashioned bad behavior.
• Develop strategies for effectively talking, listening, and collaborating in situations where opinions differ
• Respectfully and confidentially address behaviors that negatively impact you

Rating: 4.2

Level: All Levels

Duration: 1 hour

Instructor: Lorie Reichel-Howe