IT Support /Desktop Support/Service desk/ interview Prep

IT Support /Desktop Support/Service desk/ interview Prep

Are  you looking for IT support Tier one  job ? Are you ready for Technical interview? Do you need to built your skills on IT Filed ? if yes , then you are in right course . here you will find everything you need to pass your technical interview. I have designed this course based on Questions and answers which covered all area that related to Technical support / Desktop support and service desk including Examples and real life scenarios 

These questions and answer suitable for job hunter and people who stuck in technical  interview . I have divided this course as below:

ITIL and Ticketing system :  ITIL, service request , incident , problem ,Workaround ,SLA and Ticketing System including Real life scenario

Active Directory : Domain, Workgroup, Domain controller, OU , how to reset password , create user account , RSAT tool....ect

Network: IP address , DNS, DHCP,Proxy server ,NAT router , switch ,Firewall , Antivirus , VPN , Network printer ,OSI model , ports number ,TCP/IP ....etc.

Outlook and backup : How to configure outlook ,OST file , PST file ,Archiving and outlook tool...etc

Troubleshooting :  Strategies to Troubleshoot issue ,  Network issue , hardware issue , software issue , security issue...ect

115 Questions and answers . Prepare for your IT Support Tier 1 interview, Be prepared and pass your interview

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What you will learn

• Prepare for IT support Engineer/Desktop Support /Service Desk Interview.
• Get full knowledge and skills of IT support Engineer Tier one area
• Get ready to pass your Technical interview

Rating: 4.2

Level: Beginner Level

Duration: 115 questions

Instructor: Motasim Ibrahim