Luxury Facials: Ultimate Customer Skincare Experiences

Luxury Facials: Ultimate Customer Skincare Experiences

International Educator & Business Development Consultant Heather Stockley has worked in the spa industry for over 20 years.  She is the current founder & Chief Beauty Officer of SWAT beauty, a skincare company offering cosmeceuticals for both retail and professional treatment.

In this course she combines the elements of hands on facial treatment techniques with the art of creating the customer journey from the start of the treatment to the end.   Her luxury anti-aging facial course will not only walk you through the full techniques used in a five star facial, she will focus on the art of building a customer journey for long-term loyalty and future retention. 

Heather will walk you through the elements  of creating unique POD's or points of difference to wow your clientele; often referred to as USPS (Unique Selling Points).  In this course you will  learn how to build a strong relationship with your client to include verbal and non-verbal communication, the art of consultation and the R's of selling: 

Recommendation

Referral

Rebooking

Retailing

for increased Revenue.

The art of embracing the clients 5 senses for each treatment to build long term loyalty will also be reviewed paired with a brief discussion on verbal & non-verbal communication.

For the hands on portion you will learn the art of analyzing the clients skin to offer the best treatment which aligns with their type and condition.  Massage techniques for the face, neck, decollete, eye & lip zone will also be introduced.  Demonstration of various product applications and types will be shown and discussed to include peels, masks and serums. 

Offer a complete customer journey from start to finish: from consultation to treatment rituals, closing the treatment using education and expertise.

Great add on resources and a full 60/90 minute treatment protocol included for use as a guideline to build your own treatment journey.

Facial Techniques and Points of Difference to Enhance the Customer Journey for Long Term Retention & Relationship

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What you will learn

• Learn the art of offering luxury anti-aging facials by implementing the combination of high touch hands on techniques.
• Creating a customer journey during each treatment which touches on the five essential senses: touch, see, smell, hear and taste.
• Creating strong perceived value and unique points of difference (PODS's) with each treatment.

Rating: 4.5

Level: All Levels

Duration: 1 hour

Instructor: Heather Stockley