Hotel Management - Customer Service Essentials

Hotel Management - Customer Service Essentials

This course is designed for Learners who are in the front line of Customer Service. The qualification will enhance the abilities to raise the bar and convert Customer Service excellence into the profitable Returns of any organisation. Moreover, for those intended to get promoted or applying for position of the Guest Service Executive in Hospitality Industry.

Defining Customer Service, Customer Service Statistics, Complaint Handling, WOW Service

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What you will learn

• Defining Customer Service
• Customer Service Statistics
• Complaint Handling

Rating: 4.28571

Level: All Levels

Duration: 1 hour

Instructor: RAVI Sharma Hospitality Academy