Business Communication Skills: Managing Difficult Customers

Business Communication Skills: Managing Difficult Customers

*** CustomersFirst Academy training is trusted by over 17,500+ professionals worldwide ***

"Great course. It deals with crucial areas in customer service. It is well-detailed and very informative." - Josephine

"Collection of material and content is simply superb." - Supraja V.

"Amazing tips! When you think you've mastered it all, it's so great to hear these tips and analyze oneself and set goals to improve!" - Paula R.

About the Course:

If you dread the thought of dealing with customer complaints. with the right skills and strategies, you can turn a negative situation into a positive experience.  I’ll show you how to take the stress out of customer service and show you how to diffuse tense situations, stay calm under pressure, and handle any challenge that comes your way. 

In this course, you’ll learn everything you need to know about managing customer expectations, resolving issues, and managing complaints with tact and professionalism.

You don’t need to spend years in school on a degree or drown in student debt to get ahead in your career. CustomersFirst is a fast and affordable way to get the knowledge and confidence you need to succeed.  As a global provider of customer service training, we make professional development accessible to everyone worldwide. Get the skills you need at a price you can afford.

When you sign up, you'll get instant access to:

• Engaging video training

• Downloadable guides, scripts & templates

• Downloadable course notes

• Quizzes to test what you've learned

• Udemy's Certificate of Achievement to boost your credentials

Learn Job-Ready Skills

No matter where you are in your career, upgrading your skills can help you move forward. In today’s competitive marketplace, employers are looking for candidates who take the initiative to improve themselves, so they can be valuable assets to their organizations. Upgrading your skills is a great way to stand out as an expert in your field and grow your career. Show employers and customers that they can expect nothing but outstanding results from you every single time!

Learning Made Easy

Our video lectures, quizzes, and downloadable resources make learning effective and easy to digest. Plus, our online training is 100% self-paced, so you have the flexibility to learn from anywhere in the world, on your own schedule, and at a pace that works for you! There are no time constraints or deadlines.

Get Professional-Level Training

Skilled customer-facing professionals are the backbone of any successful organization. They help to ensure customer satisfaction and contribute to an organization’s bottom line. This course is designed to equip you with the skills and knowledge needed to thrive in this key role. You’ll learn how to develop strong relationships with customers, understand their needs, and provide them with the excellent service they deserve.

Is This Training For You?

Whether you’re starting your search for a new job, changing careers, or wanting to grow in your current role, this training will give you the skills and confidence you need to succeed. By the end of the course, you’ll have a comprehensive understanding of what it takes to deliver outstanding customer service to wow your customers and your employer.

Ready to get started? Enroll now and get instant access to start learning!

Learn Effective Communication Skills | Ensure Effective Business Communication | Provide 5-Star Customer Service

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What you will learn

• Deal with difficult customers and diffuse tense situations
• Build rapport with your customers and acknowledge their emotions
• Use empathy to make your customers feel valued, heard, and respected

Rating: 4.6

Level: All Levels

Duration: 3 hours

Instructor: Viktoriya Maya