Cisco Renewal Manager - Complete Guide to Getting Certified
Cisco Renewal Manager - Complete Guide to Getting Certified
The Cisco Renewals Manager exam (CRM 700-805) is a 60-minute assessment for a Cisco partner’s Renewals Managers to demonstrate their knowledge of the Customer Experience (CX) concepts and tools covered in the RM curriculum learning map. Those achieving a passing score on this exam will have met one of the requirements for Cisco Partners seeking a Specialization in Customer Experience.
This course is a foundational training curriculum that enables aspiring RMs to understand their role as part of a high-performing Customer Success practice. The course reviews the role of the RM across the Customer Lifecycle, how to build a scalable renewals strategy, common industry financial terminology, and the Cisco tools and programs that are available to grow and scale your renewals practice and execution.
This course help learners prepare for the CRM 700-805 exam as well as equipping learners with necessary knowledge and skills to be successful in Renewals Manager roles.
Course topics include
Customer Success Foundation
Describe the components of a Success Plan
Identify the RM responsibilities within the Success Plan
Describe the components of a Health Index
Describe the key recurring revenue financial terms
Identify the RM role across the RACI
Explain RM tasks
Describe the role of a Renewals Manager
integration with other account team roles
in renewals
Describe the measurements of success for the RM role
Business Acumen
Explain the value of the products, solutions and services to meet business objectives
Utilize the output from tools (such as TPV and icebreaker) to communicate customer products, solutions, and services
Interpret the implications of key financial terms (such as CAPEX, OPEX) on customer procurement options and buying motions
Describe:
Available To Renew
Annual Recurring Revenue
Describe the renewal cycle
Assess the financial and service impacts of on-time and delayed renews
Develop an action plan based on renewal risks
Determine the impact of renewals related to Cisco and other products on the company's metrics
Describe contract elements that drive value for customers
Identify recommended actions for contract success
Leadership
Perform risk assessment at T-9, T-6 and T-3 for all contracts, products and services, by leveraging data/insights from all account resources
Perform an end-to-end renewals motion with the customer, in a partnership with the account team
Identify upsell/ cross sell opportunities through renewals motion, that can deliver higher value outcomes for the customer and incremental ARR for vendor
Describe the customer’s procurement process
Explain how the customer perceives value of their IT solutions
Identify the steps for developing a renewal quote
Identify steps to process exceptions or non-standard elements of a renewal quote
Identify the steps for processing an order
Cisco Tools and Processes
Explain Smart Accounts and Smart Licensing
Describe:
TPV
Cisco Ready toolset
Explain Enterprise agreements
Explain licensing models
Explain the CX Portfolio (including newly introduced offers)
The ultimate guide to fulfill the Renewals Manager role and help customers achieve their business outcomes
Url: View Details
What you will learn
- Gain knowledge of the Customer Experience (CX) concepts and tools covered in the Renewals Manager practices
- Explain Renewals Manager tasks and describe the role of a Renewals Manager
- Explain the value of the products, solutions and services to meet business objectives
Rating: 4.66667
Level: Beginner Level
Duration: 1.5 hours
Instructor: Trung Pham Bao
Courses By: 0-9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
About US
The display of third-party trademarks and trade names on this site does not necessarily indicate any affiliation or endorsement of hugecourses.com.
View Sitemap