ServiceNow Certified System Admin (CSA) - Tokyo Delta Tests
ServiceNow Certified System Admin (CSA) - Tokyo Delta Tests
Exam Purpose and Audience
ServiceNow certified professionals are required to make sure they stay current with the latest and greatest features and functionality in a timely manner.
The ServiceNow CSA Tokyo Delta exam certifies that a participant has successfully understood the new features offered in the latest ServiceNow Release and how these interact with existing functionality. The ServiceNow CSA Delta exam is only available to currently certified individuals within 15 days after the Tokyo release's general availability date.
Participants in the program will then have 90 days from the Delta exam release to successfully pass it to keep their credentials current and active. If you fail to pass this Delta exam in 90 days, your certification will expire.
Exam Scope
Platform Overview and Navigation (7%)
ServiceNow Platform Overview
Platform capabilities and services
The ServiceNow Instance
Next Experience Unified Navigation
Instance Configuration (11%)
Installing applications and plugins
Personalising/customising the instance
Common user interfaces in the Platform
Configuring Applications for Collaboration (20%)
Lists, Filters, and Tags
List and Form anatomy
Form Configuration
Form templates and saving options
Advanced Form Configuration
Task Management
Visual Task Boards (VTBs)
Reporting, Dashboards, and Performance Analytics
Notifications
Self-Service & Automation (20%)
Knowledge Management
Service Catalogue
Flow Designer
Virtual Agent
Database Management (27%)
Data Schema
Application/Access Control
Importing Data
CMDB and CSDM
Data Migration and Integration (15%)
UI Policies
Business Rules
System update sets
Scripting in ServiceNow
Exam Preparation
ServiceNow CSA Delta exam is a non-proctored, timed exam consisting of approximately (10) questions. The Delta exam is designed to test the specific topic area of the certification in three main areas:
New features and functionality
Updated or changed features and functionality
Deprecated features
Once the exam starts, you will have 60 minutes to complete it.
Source Materials
Delta exam questions are based on the Tokyo Release Notes and product documentation that describe the updates to this release's products and features.
Question Formats and Responses
Multiple Choice (single answer)
For each multiple-choice question on the exam, there are at least four possible responses. You should review the response options and select the one response that most accurately answers the question.
Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. You should review the response options and select ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.
Practice for the ServiceNow CSA Tokyo delta exam with detailed answer explanations, images, screenshots, and hyperlinks
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What you will learn
- Gain the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow
- Learn the new, updated and changed features and functionality with the introduction of the Tokyo release
- Get familiar with the exam format and structure, and practice your knowledge in a similar simulated exam environment
Rating: 4.79688
Level: All Levels
Duration: 20 questions
Instructor: Ali Saghaeian
Courses By: 0-9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
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