Practical IT Service Management Foundations

Practical IT Service Management Foundations

This Service Management course teaches you my Best Practice IT Service Management approach.

As a management consultant, I've completed over fifty ITSM implementations around the world. This course gives you the theory behind industry standard service management processes. I'll also equip you with a practical context to apply these skills in your career. You'll be able to implement and improve service management processes, sustainably! This course is my proven, best practice approach on service management processes, both inside and outside the realm of information technology.

Here's some highlights of what we'll cover in this program:

• You'll discover the background and context of Service Management processes.

• You'll learn the Service Support process set and have a practical understanding to implement or improve these processes within your organization.

• You'll learn the Service Delivery processes and have a proven take on Service Management that actually works and allows you to use a practical, usable approach to service management directly in your organization.

Through the course, we'll cover practical, hands on approaches and tools relevant to your Service Delivery and Service Support processes.

This course provides an introduction to IT Service Management and incorporates hands on learning to help familiarize yourself with the most important service management processes. This course provides you with a general overview and the benefits of the ITSM lifecycle. This course is ideal for people who are involved in IT Service Management, or those who are new to the service management processes needing a to the point introduction. The course can also be used within your project team to leverage a common service management terminology, in particular for teams beginning to focus on implementing ITSM best practices.

Are you done with overpriced Service Management courses? Others might charge you a tenfold of the tuition rates for my class.

Research shows that about 75-85% of all corporate projects fail. Projects either complete over budget, much later than planned, or don't complete at all. Hiring and firing temporary, external and expensive expertise through a consulting firm doesn't bring the sustainable results you're after: once the consultant leaves the knowledge often leaves as well, leaving you to gradually regress to where you started.

This course will teach you all the basics you need to know about managing service in any organization. Knowing the best practise approach that fuelled over fifty Service Management implementations around the world will not only give you the background and context you need: you'll leave with the tools you need and a proven approach on how to use them to implement and improve your service management processes, sustainably!

Using a case study we'll introduce all these best practice processes. With the principles from this course you can start to establish a service baseline within any service organization. You'll also come equipped with best practice implementation ideas that will provide you with practical guidance to take the service levels and process understanding within your organization to the next level.

Learn the best practice approach that fuelled over fifty IT Service Management implementations around the world.

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What you will learn

• Understand the Service Support process set and have a practical understanding to implement or improve these processes within your organization.
• Understand background and context of Service Management processes.
• Understand different approaches to implementing service management by putting all the processes in action together.

Rating: 4.25

Level: Beginner Level

Duration: 3 hours

Instructor: Wilko van de Kamp