Managing Staff with Challenging Behavior

Managing Staff with Challenging Behavior

This course will equip managers with skills needed to manage staff with challenging behavior. We will explore different types of challenging behavior, and the consequences of letting them go unchallenged. There will be a strong focus on how to prepare, conduct, and follow-up difficult conversations with staff displaying challenging behavior. Students will learn how to identify helpful and unhelpful norms in their teams, and how to develop positive norms, so as to prevent challenging behavior.

The course is 3 hours long. This includes lectures and tasks. Students are strongly encouraged to complete these practical tasks, so as to apply learning to their reality.

Transforming the pain of managing staff into gain

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What you will learn

• Understand the negative consequences of challenging behavior.
• Identify challenging behavior before it escalates.
• Address challenging behavior, through effective conversations with staff.

Rating: 4.45

Level: All Levels

Duration: 2 hours

Instructor: Sharon Xuereb